After we speak to you, we will issue you a case number, which you use to collect your award. We put you on hold to get the number. Please do not hang up before we give you your number. We CANNOT trace your call! We are only getting a number when we put you on hold.
We will not know who you are
All calls and text messages are processed by a third party, before we receive them. All personal information is stripped and we have no idea who we are talking to, or how to reach you, if we have further questions.